The Sensible Approach Bank Holdups

• Know your institution's holdup procedures

• Participate in regular holdup training and drills

• Know the location of alarms and how to activate them

• Be observant of your surroundings at all times

• Keep bait money accessible in your cash drawer

• Stay calm. Try to remain as composed as possible.

• Cooperate. Do exactly as the robber says. Do not argue or resist.

• Do not make sudden movements. Keep your hands visible.

• Observe. Try to mentally note the robber's appearance, voice, clothing, and any distinguishing features.

• Activate the alarm only if you can do so safely and without being noticed.

• Include bait money with the cash you give the robber.

• Do not use a weapon unless you are a trained law enforcement officer.

• Note the direction of escape and any vehicle description if visible.

• Call 911 immediately if the alarm has not been activated.

• Lock the doors to prevent the robber from returning.

• Do not touch anything the robber may have touched (evidence preservation).

• Write down everything you remember about the robber as soon as possible.

• Do not discuss what happened with other witnesses until law enforcement arrives.

• Remain available for law enforcement to take your statement.

• Remain calm and follow instructions

• Do not try to be a hero

• Speak only when spoken to

• Try to establish rapport with the hostage taker if possible

• Be patient — law enforcement will work to resolve the situation safely

• If rescue occurs, drop to the floor and follow all commands from law enforcement

• Be aware of your surroundings when using an ATM

• Use well-lit ATMs in visible locations

• Have your card ready before approaching the ATM

• Shield the keypad when entering your PIN

• If someone suspicious is nearby, leave and use a different ATM

• If confronted, give up the money — your safety is more important